At Serena Roller Blends, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your physical product, we offer a straightforward returns and refunds process subject to the following conditions:
- Eligibility for Returns and Refunds:
- You may request a return and refund within 30 days of receiving your order.
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- Initiating a Return:
- To initiate a return, please contact our customer support team at [email protected] within 30 days of delivery.
- Provide your order number, reason for return, and any relevant details.
- Our customer support team will guide you through the return process and provide you with a return authorization if eligible.
- Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, damaged product).
- Please ensure that the returned product is properly packaged to prevent damage during transit.
- Refund Process:
- Once we receive your returned product and verify its eligibility, we will process the refund to your original payment method.
- Refunds may take up to 30 business days to reflect in your account, depending on your payment provider.
- Exclusions:
- We do not accept returns or offer refunds on opened or used products unless they are defective or damaged upon arrival.
- Customized or personalized products may not be eligible for returns or refunds unless there is a manufacturing defect.
- Contact Us:
- For any questions or assistance regarding returns and refunds, please reach out to us at [email protected] or contact us at Paseo del Nogal #3, Paseos del Bosque, Queretaro, Mexico.
Please note that this refunds and returns policy is subject to change at the discretion of Serena Roller Blends. We reserve the right to refuse returns or refunds that do not meet the outlined conditions or if the request is beyond the specified timeframe.